Privacy policy
# Privacy Policy
**Last Updated: June 2026**
Welcome to **Crossover Lighting** (hereinafter referred to as "the Website", "we", "our", or "us"). We highly value your privacy and are committed to protecting your personal data.
This Privacy Policy outlines how your personal information is collected, used, disclosed, and safeguarded when you visit or make a purchase from www.crossover-lighting.shop.
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## 1. Corporate Identity & Contact Information
To maintain 100% corporate transparency and comply with international e-commerce and advertising standards, please find our official registration and operations support details below:
* **Legal Ownership & Entity Name:** Haikou Liancheng Gongchuang Trade Co., LTD
* **Official Registered Address:** Room 703, Floor 7, Sci-tech Building, No.5, Xinhua South Road, Zhongshan Street, Longhua District, Haikou City, Hainan
* **Operational & Customer Support Headquarters:** NO.1 Dongxiang Street, Panyu District, Guangzhou, Guangdong Province, PRC
* **Customer Support Manager:** Shujuan Li (Candy)
* **Phone / WhatsApp:** +86 15989179133
* **Email Support:** support@crossover-lighting.shop
* **Business Hours:** Monday – Friday, 9:00 AM – 6:00 PM CST
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact our customer support team via the email or phone number listed above.
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## 2. Personal Information We Collect
When you visit the Website, we automatically collect certain information about your device, your interaction with the Website, and information necessary to process your purchases.
### A. Device Information
When you access our Website, we automatically collect details including:
* Web browser version, IP address, time zone, and language settings.
* Cookie data, which unique identifiers are placed on your device.
* What individual web pages or products you view, and search terms that referred you to the Website.
* **Technologies used:** We collect this via "Cookies", "Log files", "Web beacons", "tags", and "pixels".
### B. Order Information
When you make a purchase or attempt to make a purchase through the Website, we collect specific details from you, including:
* Name, billing address, and shipping address.
* Payment information (processed securely via encrypted third-party payment gateways like PayPal and credit card processors).
* Email address and phone number.
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## 3. How We Use Your Personal Information
We use the Personal Information we collect generally to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
* Communicate with you and provide professional customer support.
* Screen our orders for potential risk or fraud.
* When in line with the preferences you have shared with us, provide you with information or advertising relating to our LED neon products and exclusive offers.
* Optimize and improve our Website performance (for example, by generating analytics about how our customers browse and interact with the site).
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## 4. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.
* **Shopify:** We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
* **Google Analytics:** We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
* **Compliance with Laws:** Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
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## 5. Behavioral Advertising & Tracking
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
* You can opt out of targeted advertising on **Facebook/Meta** by visiting their ad settings.
* You can opt out of targeted advertising on **Google** by visiting: https://www.google.com/settings/ads/anonymous
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## 6. Data Retention & Security
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information. All data transmissions are encrypted using Secure Sockets Layer (SSL) technology to safeguard your transactional safety.
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## 7. Your Rights (GDPR & CCPA Compliance)
If you are a resident of the European Economic Area (EEA) or California (USA), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information listed in Section 1.
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## 8. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
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## 9. Governing Law
These Privacy Policy and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People's Republic of China (PRC).