LED Neon Sign FAQs | Common Questions Answered

LED Neon Sign FAQs | Common Questions Answered

Is it easy to install? Absolutely! Our neon signs are designed for hassle-free installation—no electrician needed.

● Each sign comes with a complete mounting hardware kit and detailed instructions.

● Simply mount the acrylic backboard to the wall and plug it in.

● The entire installation process typically takes just 5-10 minutes.

Do you offer customization? Yes, we do! We bring your unique ideas to life:

● Customize any text, font, design, or business logo.

● Multiple color options and dynamic multi-color combinations are available.

● Sizing can be perfectly tailored to your space.

● Please Note: Because custom signs are made to order, custom production (processing) takes 7-14 business days.

● Ready to start? Email your design requirements to us directly at support@crossover-lighting.shop.

What if my sign stops working or breaks? We stand behind the quality of our craftsmanship with comprehensive after-sales support:

● All indoor neon signs include a 12-month manufacturer warranty.

● We offer free repairs or replacements for any electrical or manufacturing defects within the warranty period (under normal use).

● Paid repair services and replacement parts are available even after your warranty expires.

● If you encounter any issues, please email support@crossover-lighting.shop with your order number, a brief description, and clear photos/videos of the problem. Our team will respond with a solution within 24 hours.

Have other questions? We are here to help! Feel free to reach out to our support team at support@crossover-lighting.shop, and we will get back to you as soon as possible.